HOSPITALITY PEER ALLIANCE — REFUND POLICY

Effective Date: September 15, 2026

Last Updated: September 15, 2026

Thank you for being a member of the Hospitality Peer Alliance ('HPA'). We want you to be clear on how billing and cancellation work before you sign up and at any point during your membership.

MONTHLY DUES

HPA membership is billed monthly in advance at a flat rate of $49.00 USD per venue. Payment is processed automatically on the same day each month via the card or bank account you enrolled at signup, using our payment processor Stripe.

Your billing cycle begins on the day your first payment is successfully processed.

CANCELLATION

You may cancel your membership at any time with thirty (30) days' written notice to members@hpalliance.org or through your member portal.

Your membership remains active through the end of the current billing period following notice. Dues will continue to be charged during the notice period, as membership benefits remain available during that time. Once the notice period ends, your membership access is suspended and no further charges will be made.

NO REFUNDS

Monthly dues are non-refundable, including for partial months (if you cancel mid-cycle, service continues through the end of the paid period; no prorated refund is issued), unused benefits (missed events, unread digests, unused office hours), inactivity, and change of mind or change in business circumstances.

This policy exists because HPA is a subscription membership, not a per-use service — the value is in ongoing access, and month-to-month pricing already reflects the flexibility to cancel any time.

DUPLICATE OR ERRONEOUS CHARGES

If you notice a duplicate charge, a charge after cancellation was confirmed, or any billing error, contact members@hpalliance.org within 60 days of the charge. We will investigate and, if a genuine billing error is confirmed, refund the erroneous amount promptly to your original payment method.

FAILED PAYMENTS

If an automatic charge fails, Stripe will retry according to a standard schedule (3, 5, and 7 days). You will receive a notice at each failure. If payment is not collected within 15 days of the original due date, HPA may suspend or terminate your membership without further notice, per the Membership Agreement.

DOWNGRADES AND PLAN CHANGES

HPA offers a single flat rate ($49/month per venue). There are no tiers to downgrade to. If you want to remove a venue from a multi-venue membership, that change takes effect at the start of the next billing cycle; the current cycle is not prorated.

ANNUAL PREPAY

If you have prepaid an annual membership ($490 = 12 months, 2 months included), cancellation is treated the same way: no prorated refund for unused months, but your access continues through the end of the paid annual period.

CHARGEBACKS

Please contact us at members@hpalliance.org before initiating a chargeback with your bank or card issuer. In most cases we can resolve a billing concern faster and more completely than a chargeback process would. Unauthorized chargebacks may result in immediate termination of membership and referral to collections for outstanding balances.

Your card statement identifies HPA charges as "HPA MEMBERSHIP".

CONTACT

Billing questions:

Hospitality Peer Alliance

Email: members@hpalliance.org

Phone: (619) 500-1823

Web: hpalliance.org

We reply to every billing inquiry within one business day.